Post by account_disabled on Nov 29, 2023 2:04:55 GMT -5
Needs, providing a generic experience would defeat your strategic purpose. Your needs are to handle each client outcome individually, responding to each individual's needs and wishes. To avoid this mistake, make sure your team understands the customers they work with. Consider their goals, and don't forget to set specific ones for each contact. Doing so will help you respond to customers faster and provide personalized guidance.
Company Example: Samsung Here's what happened Phone Number List between a Samsung customer and a company service representative. The customer called because according to Samsung's policy, he needed to be at home to sign for the package. However, customers cannot miss work just to wait for a package. Customer Service Image Source In this case, a Samsung service representative should contact a manager to see if there is any way to make an exception for this customer.
Although this was against company agreement, adjusting the shipping schedule to meet the customer's needs would have solved the problem and showed genuine concern for the customer's success. Instead, the company stuck to its policy, which led to the post going viral. Approach unfit customers Your customer success team will work to contact as many customers as possible, with each prospect varying in potential and profitability. However, building relationships with the wrong clients will result in the loss of valuable time and money. Unsuitable prospects can wreak havoc on your business.
Company Example: Samsung Here's what happened Phone Number List between a Samsung customer and a company service representative. The customer called because according to Samsung's policy, he needed to be at home to sign for the package. However, customers cannot miss work just to wait for a package. Customer Service Image Source In this case, a Samsung service representative should contact a manager to see if there is any way to make an exception for this customer.
Although this was against company agreement, adjusting the shipping schedule to meet the customer's needs would have solved the problem and showed genuine concern for the customer's success. Instead, the company stuck to its policy, which led to the post going viral. Approach unfit customers Your customer success team will work to contact as many customers as possible, with each prospect varying in potential and profitability. However, building relationships with the wrong clients will result in the loss of valuable time and money. Unsuitable prospects can wreak havoc on your business.